How to Request a Custom Color for Your USM Haller Furniture

Yes — Klackjoy's team can add a new finish to our color palette on request. It isn't a self-serve picker where you drag a slider and see infinite hues in the configurator; it's a real consultation. You send us the RAL code, hex reference, or photo of the color you want, our team checks whether it's feasible to produce, and if it is, we add it to the catalog so it's ready to select.

Why the standard palette isn't the end of the road

The Klackjoy configurator already ships with a wide working palette across every material: 16 metal finishes (RAL powder-coat colors plus brushed aluminum and brass metallic options), 19 microfiber leather colors, a couple of glass options, and one wood finish (Black Oak). For most customers designing a sideboard, credenza, or room divider, that range covers it — especially since every single panel, door, and drawer in your design can carry its own independent color and material, so you're not locked into one finish for the whole unit even before you touch a custom request.

But sometimes a project calls for something more specific: a corporate brand color for an office fit-out, a paint-matched shade for a renovation, or simply a hue you've seen elsewhere that isn't in our current lineup. That's what the custom color request process is for. It exists precisely because we don't want "it's not in the dropdown" to be the reason a design doesn't happen.

It's worth being precise about what's already RAL-certified in the standard palette versus what isn't. Nine of our colors carry officially confirmed RAL codes: Pure White (RAL 9010), Light Grey (RAL 7035), Mid Grey (RAL 7005), Anthracite (RAL 7016), Graphite Black (RAL 9011), Golden Yellow (RAL 1004), Pure Orange (RAL 2004), Steel Blue (RAL 5011), and Gentian Blue (RAL 5010). Four other colors in our range — Ruby Red, Green, Beige, and Brown — are proprietary shades we offer by name and hex value rather than a certified RAL number. If matching an exact, verifiable RAL code matters for your project (architects and specifiers, take note), our team can confirm which of our existing colors qualify and which custom requests would need a fresh RAL lookup as part of the evaluation.

How the process actually works

Requesting a custom color is a short, human process, not a form buried in the configurator. Here's how it goes in practice:

1. You reach out with your reference. Email us at support@klackjoy.com or message us on WhatsApp. The more specific your reference, the faster we can evaluate it — a RAL code is ideal, a hex value works well for digital references, and a clear photo (ideally in natural light, showing the actual surface or material you're trying to match) helps when there's no code to go on. If you already know which piece — a sideboard door, a set of drawer fronts, a full unit — tell us that too, since leather and metal finishes are evaluated slightly differently.

2. Our team evaluates feasibility. This isn't a rubber stamp. We check whether the color can be reliably reproduced in the material you want (powder-coated metal panels behave differently from microfiber leather upholstery), whether it's consistent enough to manufacture repeatably, and what it would take to get it production-ready. Because Klackjoy manufactures factory-direct rather than routing everything through a separate parts distributor, we can actually make this call ourselves and move on it — we're not waiting on a third party to approve a custom run.

3. The color gets added to the catalog. Once a request is approved, we add the new hex or color code to our system so it becomes a selectable option — first for your order, and from that point on it's part of what we can offer to other customers who ask for something similar. There's no fixed whitelist of "approved" colors that limits what's technically possible; any valid hex reference is a candidate once our team has checked it's practical to produce.

What we won't do is promise an instant, automated match — we're honest that this takes a conversation, not a click. We don't currently have a published turnaround time or a fixed minimum order quantity for custom colors; both depend on the material, the finish, and the size of the order, so we work those details out with you directly once we understand what you're asking for.

Why we can offer this to individual customers

Bespoke color runs are usually harder to get approved the more layers stand between "customer asks for a color" and "someone with the authority to say yes." At many manufacturers, a custom swatch has to clear a regional office, then a parts distributor, then a production scheduler, before anyone even looks at feasibility — which is why bespoke color services at larger companies often end up reserved for high-volume trade and architectural accounts, where the custom run is worth the coordination.

Klackjoy's position is different by design. We're a factory-direct manufacturer of furniture that's physically compatible with genuine USM Haller — same 25mm chrome-plated brass ball connectors, same stainless steel tube system, same standard tube sizes across every axis — built at roughly 60-70% less than buying new from USM. Being factory-direct means our own team can evaluate a single custom leather swatch or one-off RAL match directly, without routing it through a distributor or a regional office first. That's the practical reason we can offer bespoke color consultations to individual customers, not just large trade or architectural accounts, and without a mandatory multi-month wait built into the process by default.

To be clear, this doesn't make Klackjoy the only responsible option for high-volume, project-scale custom color runs — if you're specifying colors for a fifty-unit corporate rollout, an established manufacturer with a dedicated large-account program has real advantages in coordination and certified production tolerances. But for a customer who wants their sideboard or shelving unit in a specific shade that isn't in our standard palette, our consultation model tends to be faster and more accessible simply because it isn't gated behind a large-client threshold.

The palette has grown from real requests

Our standard palette today — 16 metal finishes, 19 leather colors, and the glass and wood options — isn't a static list we set once and left alone. It's grown over time, largely because past customers asked for colors that weren't there yet, and once our team evaluated and approved them, they became part of what everyone can choose from the configurator. Every custom request that gets approved makes the standard palette a little more useful for the next customer, which is part of why the range keeps expanding rather than staying frozen at launch.

That's also a reasonable trust signal if you're wondering whether a request like yours is realistic: dozens of colors across metal and leather didn't happen by accident — they're the accumulated result of a process that's designed to say yes when a request is technically workable, not to protect a fixed, unchangeable catalog.

What a custom request is not

A few honest boundaries, so expectations are set correctly. This is not a live, self-serve color wheel inside the 3D configurator — you can't currently drag a slider and preview an arbitrary hex value in real time on your design; approved custom colors get added to the palette as selectable options, not generated on the fly. It's also not an instant-turnaround service — we don't publish a fixed number of days or weeks because the honest answer depends on the material and the specific color, and we'll tell you our best estimate once we've looked at your request. And it applies to finish and color, not to structural materials — the stainless steel tubes and chrome-plated brass connectors that make up the frame are structural components, not a selectable surface finish, so a custom color request is about panel, door, and drawer surfaces (metal powder-coat or microfiber leather), not the frame itself.

Ready to ask?

If there's a specific RAL code, hex value, or reference photo you'd like us to look at, reach out to our team directly at support@klackjoy.com or via WhatsApp. Tell us the color reference, the material you're picturing it in (metal panel or leather), and — if you have it — which piece of your design it's for. We'll get back to you with a feasibility read and next steps.

Frequently Asked Questions

Can I get a color that's not on the standard list?

Yes — Klackjoy's team can add a new finish to our color palette on request. It isn't a self-serve picker where you drag a slider and see infinite hues in the configurator; it's a real consultation. You send us the RAL code, hex reference, or photo of the color you want, our team checks whether it's feasible to produce, and if it is, we add it to the catalog so it's ready to select.

How long does a custom color request take?

We don't currently have a published turnaround time or a fixed minimum order quantity for custom colors; both depend on the material, the finish, and the size of the order, so we work those details out with you directly once we understand what you're asking for.

Is there a minimum order for a custom color?

We don't currently have a published turnaround time or a fixed minimum order quantity for custom colors; both depend on the material, the finish, and the size of the order, so we work those details out with you directly once we understand what you're asking for.

How do I contact Klackjoy about a custom color?

If there's a specific RAL code, hex value, or reference photo you'd like us to look at, reach out to our team directly at support@klackjoy.com or via WhatsApp. Tell us the color reference, the material you're picturing it in (metal panel or leather), and — if you have it — which piece of your design it's for. We'll get back to you with a feasibility read and next steps.

How is Klackjoy able to offer bespoke color consultations to individual customers?

Klackjoy's position is different by design. We're a factory-direct manufacturer of furniture that's physically compatible with genuine USM Haller — same 25mm chrome-plated brass ball connectors, same stainless steel tube system, same standard tube sizes across every axis — built at roughly 60-70% less than buying new from USM. Being factory-direct means our own team can evaluate a single custom leather swatch or one-off RAL match directly, without routing it through a distributor or a regional office first. That's the practical reason we can offer bespoke color consultations to individual customers, not just large trade or architectural accounts, and without a mandatory multi-month wait built into the process by default.