Klackjoy

Frequently Asked Questions

Everything you need to know about Klackjoy USM-compatible furniture.

Is Klackjoy compatible with original USM Haller parts?

Yes, Klackjoy is 100% physically compatible with original USM Haller (750Γ—350Γ—350mm grid). You can mix Klackjoy components with your existing USM parts, or extend your current USM furniture with Klackjoy pieces. The connection geometry is identical β€” 25mm chrome-plated brass ball connectors with M8 thread. Klackjoy also offers approximately 60–70% lower prices than original USM, an online configurator, factory-direct supply, and a 10-year structural warranty.

How does the 3D configurator work?

Our online configurator lets you design your furniture in real time in the browser. Click to add or remove nodes, tubes, and panels, pick from 14 RAL powder-coat colors, and watch prices and dimensions update instantly. When you are ready, purchase directly β€” no store visit needed.

What tube sizes are available?

Available tube lengths (same for all three axes): 100, 150, 175, 250, 350, 395, 500, 595, and 750 mm. The overall visual length of a tube is its nominal size plus 25 mm (e.g., 750 mm nominal β†’ 775 mm overall including ball connectors). The same sizes apply across X (width), Y (height), and Z (depth).

What colors are available?

All panels and frames are available in 14 RAL powder-coat colors. Colors with RAL codes: Pure White RAL 9010, Light Grey RAL 7035, Middle Grey RAL 7005, Anthracite Grey RAL 7016, Graphite Black RAL 9011, Melon Yellow RAL 1004, Pure Orange RAL 2004, Steel Blue RAL 5011, Gentian Blue RAL 5010. Additional exclusive tones (Ruby Red, Hunting Green, Ivory, Brown, and others) are available without a standard RAL code.

What materials are used?

Panels: powder-coated steel sheet. Tubes: chrome-plated brass. Ball connectors: 25mm chrome-plated brass balls with M8 internal thread. The same material specification as original USM Haller.

How long does shipping take?

Klackjoy products are made to order: 3–7 days production and handling, followed by DDP ocean freight (duties and taxes included), door-to-door with insured replacement. Orders of €199 or more (or equivalent, approx. Β₯1500 CNY / $219 USD / Β₯32000 JPY) qualify for free DDP shipping; orders below that threshold incur a flat €29 (or equivalent) DDP shipping fee. We do not offer express shipping. Typical transit times after production: USA 25–41 days, Germany 23–38 days, UK 30–43 days, Japan 12–21 days, other regions 25–45 days.

What is the return policy?

You may request a return within 14 days of receiving your order. A restocking fee of 15–25% may apply. Original shipping costs are non-refundable. Refunds are processed within 10–15 business days. If your item arrives damaged, please contact us within 48 hours with photos so we can arrange a replacement.

What payment methods are accepted?

We offer secure online payment supporting credit and debit cards, digital wallets such as Apple Pay and Google Pay, and local payment methods in select regions β€” Stripe automatically displays the options available for your location and currency. The displayed price includes DDP duties and taxes β€” there are no hidden fees on delivery.

How can I contact Klackjoy?

You can reach us via the on-site chat at klackjoy.com or through WhatsApp at +86 186 2151 1850. For order-related enquiries, please include your order number so we can assist you faster.