Privacy Policy

1. Introduction

Klackjoy ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information in various ways to provide and improve our services:

2.1 Information You Provide

• Account registration data (name, email, password)
• Billing and shipping addresses
• Payment information (processed securely via third-party providers)
• Order history and preferences
• Communications with our customer service team
• Product reviews and feedback
• Survey responses and contest entries

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (country, city, timezone)
• Cookies and similar tracking technologies
• Referral sources and search queries
• 3D configurator usage data and saved designs

2.3 Information from Third Parties

• Social media platforms (when you connect accounts)
• Payment processors and financial institutions
• Analytics and advertising partners
• Shipping and logistics providers

3. How We Use Your Information

We use collected information for various purposes, including but not limited to:

• Processing and fulfilling orders
• Providing customer support and responding to inquiries
• Personalizing your shopping experience
• Sending promotional communications (with your consent)
• Improving our products, services, and website
• Conducting research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations
• Marketing and advertising purposes
• Developing new products and features

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (payment processing, shipping, analytics, marketing)
• Business Partners: Partners who offer complementary products or services
• Affiliates: Companies within our corporate family
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Protection: To protect our rights, privacy, safety, or property

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information and improve your experience. These technologies help us:

• Remember your preferences and settings
• Understand how you use our website
• Deliver relevant advertising
• Analyze traffic and trends

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of information and applicable legal requirements.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and obtain a copy of your data
• Correct inaccurate information
• Request deletion of your data (subject to legal limitations)
• Opt-out of marketing communications
• Withdraw consent (where applicable)

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@klackjoy.com
Address: Klackjoy Ltd.