Return & Refund Policy

1. Overview

Klackjoy furniture is made to order from standard modular parts. Wherever you live, you can return it within 14 days of delivery on the terms below. Only panels made individually for you are excluded.

2. Return Window

Tell us within 14 days from the day you, or someone you name other than the carrier, receive the goods. If your order arrives in several shipments, the 14 days run from the last one.

Then send the goods back within 14 days of telling us. You do not need to give a reason.

3. Condition of Returned Items

You may check the goods as you would in a shop:

• Unpack and inspect every part
• Do a limited trial assembly to check fit and finish
• Disassemble the furniture and pack the parts securely for transport
• Include all parts, hardware and accessories you received

We only deduct for diminished value caused by handling beyond what is needed to check the goods, such as wear, scratches or damage from use.

4. Items That Cannot Be Returned

These parts are made individually for you and cannot be returned:

• Panels cut to a non-standard size
• Panels with custom drill holes

You can cancel these parts free of charge until their production starts. Every other item in the same order stays returnable.

5. How to Return

To start a return:

1. Email support@klackjoy.com with your order number within 14 days of delivery
2. We reply with the return address and the expected shipping cost for your location
3. Pack the parts securely; the packaging they arrived in works best
4. Ship with a tracked, insured service
5. Send us the tracking number

Contacting us first lets us give you the right address and the lowest available shipping option.

6. Return Shipping Costs

You pay the direct cost of sending the goods back, unless:

• The goods were damaged in transit
• We sent the wrong item
• The item has a manufacturing defect

Furniture usually cannot be returned by post, so this cost can be substantial. Ask us for an estimate before you order if it matters for your decision.

7. No Restocking Fee

We do not charge a restocking fee. The only possible deduction is for diminished value, as described in section 3.

8. Refunds

After you tell us you are returning the goods:

• We refund within 14 days, to the payment method you used, at no cost to you
• We may wait until we receive the goods or proof that you have sent them, whichever is earlier
• Customers in the EU, EEA, UK and Switzerland also get back the standard delivery cost they paid
• Elsewhere, the delivery, duty and import charges you paid are not refunded

Your bank may need a few business days to show the refund on your statement.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired product. This ensures the fastest processing time.

10. Damaged or Defective Items

If something arrives damaged or defective:

• Take photos of the packaging and the damage
• Contact us as soon as possible, ideally within 48 hours, so we can file a claim with the carrier
• Keep the packaging until the claim is settled

We will arrange a replacement part or a refund. Reporting later does not remove your statutory rights for defects.

11. Cancelling an Order

You can cancel:

• Non-personalised items, free of charge, before they ship
• Custom-size or custom-drilled panels until their production starts

Once an order has shipped, use the return process above.

12. Warranty Claims

Warranty claims are separate from returns. Manufacturing defects discovered after the 14-day return window may be covered under our product warranty (if applicable). Please contact customer service for warranty-related issues with your proof of purchase.

13. Questions and Disagreements

If you disagree with a decision on your return, reply to our email and we will review it. This policy does not limit any rights you have under the law where you live.

14. Contact Us

For return or refund inquiries, please contact us at:

Email: support@klackjoy.com
WhatsApp (Business): +86 134 3322 6676
WhatsApp: +86 186 2151 1850
Response Time: 1-2 business days